General FAQs
We provide enterprise-level support to small businesses at a reasonable price with NO CONTRACT.
NO CONTRACTS – We only charge when we actually do work for you. We have some of the best certified techs in Austin and customer service is our number one priority…
Our goal is to contact you within 30 minutes during business hours.
Absolutely, this is what we do best. After meeting you and understanding your goals, we will create a solution that will future proof your network.
We have many clients that employ their own IT staff. We can do as much or as little support as needed. In these cases, we just show up for situations that the internal IT staff cannot handle.
Absolutely, we have hundreds of business clients so we have experience in acquiring anything and everything IT related.
Feel free to give us a call at 512-419-9777, send us an email at info@fcnaustin.com, or, fill out a webform here. Contact us
We sure can and, if your security needs are more than we can handle, we are partnered with several enterprise level security firms.
We evaluate our supply vendors yearly to make sure they are at the top of the list for service, pricing, and offerings.
We have been in business since 1999 and we continue to work on our reputation every day. We will always do what is best for our clients and customer satisfaction is at the top of our list. We currently hold 4.8 stars at Yelp and Google.
We do as much or as little as you need including showing you how to fix your own problems if that is what you request.
Service FAQs
Frankenstein has the tools and skills to help protect your organization from all threats big and small. Let our certified technicians keep you and your network secured with the latest in cybersecurity services.
Disaster Recovery is all about backups. We have a three part backup plan that will keep your data safe and make restoring after an attack as quick as possible.
Infrastructure Services include everything needed to ensure productivity, security, and useability for your team.
We have many medical clients so we are very aware of HIPAA compliance needs. We also understand the need to ALWAYS be up and operational.
Once we understand your goals, we will create a rock solid plan to give you the functionality, security, and useability that you need to make and keep your team productive.
We offer both local and offsite backups to keep your data safe.
You tell us what you need and we build a custom system with your budget in mind that will keep you gaming and/or working for years to come.
VOIP service replaces old copper phone lines and phones. Prices start from $25.95 per user which includes a new phone and virtual line.
We build search engine optimized, mobile ready, brochure websites starting at $500.
Understanding budgets, we do all that we can to bring enterprise level support to small businesses, without a huge monthly bill or contract.
We can build, repair, and/or upgrade your hardware while keeping an eye on your software needs. We can remotely update your hardware and software.
We can monitor your computers and all network hardware to make sure everything is functioning as it should.
We offer on-site, remote, and bring-in computer support and service.
Managed IT is something that we do not believe in because this locks you into a contract and monthly fees even if the IT company doesn’t actually do any work for you. We offer the same services a la carte, without a contract.
We have a nine-step process that will disinfect your computer.
We can support all of your IT needs from purchasing to installation to configuration to repair to upgrade and then back to replacement.
Technology Consulting is easy for us because we have so many different clients. We have seen many mistakes and successes so we bring that knowledge and experience to you.