Check out our customer testimonials
Throwin’ your name around like crazy. Best computer shop in town!
Joel PridgeonPlease pass this along to Mitch with my gratitude for getting my printer fixed during his trip to my apartment on Monday afternoon. The HP 3055 LaserJet now works very well with Windows 7 software on a 18-month old Lenovo idepad computer, as it did until about a month or so ago. You can be assured that I’ll be singing the praise of Frankenstein to anyone who tells me they are having computer and networking issues.
Dave ShapiroThanks again for the great service we have received from Frankenstein Computers and to you and your staff. We are very happy with the computer and components we have purchased recently. The price was great and it was delivered very quickly. When speaking with your staff and you we found all to be very helpful in determining what would meet our needs best. This made it much easier for us to determine what to purchase within our budget. And knowing we have computer support with Frankenstein Computers is a big plus. We will recommend your services to friends and family. Thanks again from a happy customer!
Patricia TompkinsAs a small business man, it is extremely important for our PCs to run flawlessly on a daily basis. During the past four years in business, I have tried other IT, PC and Network service organizations without satisfaction. There are always the issues of response time, cost and attention to details. Frankenstein Computers has always been there to keep us up and running at a reasonable price. Additionally, I appreciate their courteous manners, i.e., not talking down to me and my staff regarding complex computer and software issues. To any new or potential customers, I would give Frankenstein Computers my highest recommendations.
Brad Melancon, M.S. CCC-A Certified Clinical Audiologist, Owner, Beltone AustinI have had to call on Frankenstein Computers many times over the past several years. Whenever I have had a problem with one of my computers — whether it has been at home or work — Tony has explained the problem to me in a way I could understand. Tony has always given me all my options, done great work in a timely manner, and charged a fair price. I have total trust in Frankenstein Computers. More importantly, I know I can count on Tony Tudyk and his staff.
Debora Penberg DesignationI have been in the computer business in Austin over twenty years. During those twenty years I have watched as hundreds of computer business have come and gone. The one thing that always makes a difference in whether they will stay or go is the man behind the business. I am very honored to be able to call Tony Tudyk a friend and in my opinion one of the most honest, straight forward people in the Austin computer industry. I once owned a Sears Catalog Store and in my Sears training the very first thing they taught was you take care of the customer first and worry about Sears second. Frankenstein, and Tony, has that same attitude and performance to back it up over the years that I have had the pleasure of knowing him and doing business with him as well. I endorse him unconditionally and will glad to visit with anyone who might have questions for me about Tony.
Luie Caple LWCI have tried many PC support companies over the past years and Tony Tudyk and Frankenstein Computers is absolutely the best I have come across.
Billy Hill President, Hill ContractingWhere would we be without Frankenstein Computers? We truly appreciate the quick response and ability to problem solve or trouble shoot all kinds of crazy issues like viruses, etc.
Cindy Goldrick Wilson and Goldrick RealtorsEXCELLENTVerified They put together my new gaming rig and I couldn't be happier. They were super prompt, efficient, and very transparent and forthcoming with their communication. I would strongly recommend them to anyone looking to put together a new system!Verified These guys have been incredible godsends to me for over 10 years. Today Jay did a remote repair. It took about 30 minutes that I've been fighting for days, hero, hero, hero!Verified I have a work website that I had neglected to get secured and updated. My wake-up call started with ransom emails demanding bit coin to keep from taking over my website. Of course, I never clicked on anything. But after I ignored the scam, the unrelentless spam started. I rerouted all traffic from my website to my spam folder to disable links and images. But I started to get on edge and overwhelmed with all the junk. I was getting hundreds of emails and it was incredibly time consuming to sift through it all. I didn't even want to log into my site due to fear of some backdoor malware. I am so thankful I reached out to Frankenstein Computers for some help! I had the pleasure of working with Ariel. She was so kind, patient and personable. And she got the job done! The price was pleasantly reasonable. And my peace of mind has been restored. Want to know how many emails I've received from troll farms, as of today? Zero!!! I look forward to working with Ariel again for any and all future needs. This was a good reminder that a website isn't a Ronco Rotisserie. You can't just "set it and forget it."Verified I have had a very challenging 2023. It has been one of those years where Murphy's Law has been in full effect. My laptop keyboard gave out in me in February. I kept waiting til I had the $$ to fix it. That never happened, so I just decided to bite the bullet and get the repair as I needed it for work. I did a quick google search for laptop repair shops and liked the look of this place. I'm glad I went with them! I dropped off the laptop and was very happy to get a call 3 days later that I could pick it up the next day. Best part- it was just under $200 including tax and fees. I was very happy with the service, communication, and pricing. The real kicker for me was that when I fired it up for the first time in 5 months I went to do the updates it would need, but THEY HAD ALREADY DONE most of the updates for me! I did not expect that and it really stuck out as taking pride in your work and caring for your customers. Great job all around.Verified When my laptop was hijacked by malware, I called a few companies in search of someone who could help solve my problem. Just by talking with Ariel on the phone, I was convinced that Frankenstein Computers was the right fit for me; she was cordial, knowledgeable and helpful, and I immediately felt reassured. When I went there a little later, my problem was solved quickly and professionally. I highly recommend this business and will never again have to "shop around" for computer repairs! I'm really glad to see they are open 7 days a week!Verified These guys are phenomenal, I troubleshooted the absolute crap out of my computer to no avail and these guys figured it out in a day. Super easy to deal with, complete transparency on pricing. They will be my go to moving forward, check these guys outVerified Just had remote service on my Apple laptop that was EXCELLENT! David was super good, quick, professional, courteous and communicative. He fixed the problem, then double checked his results. A great job at a fair price and service on the same day I called. Hometown owned and a local small business. Couldn't have been better!Verified Fair, reasonable, and quick to respond. Were very transparent with what was up with the computer and was free of charge if there was nothing wrong with it.Verified I came into Frankenstein computers with a frozen external hard drive that wouldn't spin. I had talked to Discount Electronics (they don't do data recovery) and about 4-5 specialty data recovery shops in Austin, all of whom were quoting $300-$2000, with most projects landing in the $700-$900 range. Frankenstein said to bring it in and they'd take a look on the spot and at least let me know if it was recoverable by them (for the much more reasonable $150) or if I needed to take it to a data recovery specialist. As soon as I walked in Jay grabbed the drive and took it to the back to examine. When he came back out he said the power supply wasn't connecting properly but he had gotten it to spin using an extra power supply they had on hand, and was able to see the files on the drive. Jay also explained that the hard drive was on the brink of collapse, with a pending sector count of 200. He advised me to get a replacement power supply and rip the data off the failing hard drive asap, both of which I did successfully. He said he didn't feel right charging me for something I could likely resolve myself with a new power supply. Jay probably spent 20-30 minutes examining my equipment and giving me advice, and in the end didn't charge me a dime. I was blown away by the customer service and generosity, and will definitely be back. I'm so glad to know there is a local computer repair place in Austin that I can trust. Great customer service, fair prices, and honest staff. Thank you, Frankenstein Computers!Verified When I came in he took one look at the pc and already knew what was wrong with it and wanted to charge me for it. I was charged $60 for him to plug in my CPU power cord in front of me and it took him 1min to do. It took him longer to do the paper work and get my information than to do the actual work on the computer. I don't think it is reasonable to charge $60 for 1min of work or what would have been better would be to just tell me that I missed plugging in my CPU power cord and I would have gladly plugged it in myself. You shouldn't take advantage of your customers.
Frankenstein Computers is my hero. We have a large staff, and Frankenstein is my go-to. They provide over-the-top service and save us big bucks! Outstanding staff, knowledgeable, pleasant, fast, super efficient. I have dealt with them for 6 years, and they just keep getter better. Small or large issues are dealt with same outstanding service. They keep our network humming, safe, backed up continuously, updated and cared for. I will never worry about our IT issues as long as they have my back. I vote them #1 in Austin…Thanks Tony and guys….
Jo Anne Cochran Vitalogy Skin Care